Returns & Cancellations – International Customers
At carlscarpashoes.com, we genuinely care about our customers’ satisfaction. We gladly offer refunds for items returned unworn and in their original, saleable condition, complete with original packaging. Please keep your proof of purchase.
Return Shipping
- UK & Ireland Customers: You are entitled to one free return via our designated courier service.
- International Customers (outside UK & Ireland): You must arrange and pay for return shipping using your local postal service or courier. For shipments outside the EU, you must complete customs declarations and clearly mark the package as “Returned Goods.” Any unpaid duties or VAT will result in the parcel being returned to sender.
Return Timeline
You have 14 days from the date of delivery to return your items.
Condition Requirements
Returned items must be unworn, unmarked, and accompanied by the original invoice. If upon inspection an item appears to be worn or damaged, we reserve the right to deny a refund.
Secure Packaging & Proof of Delivery
Please ensure your return is securely packed. We are not responsible for items lost in transit and cannot issue refunds without proof of delivery. We strongly recommend using a signed-for return service.
Return Processing
Our online order management team will notify you via email when your return has been processed. We aim to complete processing within 14 working days of receipt, with refunds issued via the original form of payment.
How to Return Your Item
1. Via Courier (UK & Ireland Only)
Request your return shipping label via our Returns portal. Print and attach it to your parcel, then drop it off at your nearest designated location. Return the item in its original packaging and unworn.
2. In-Store Returns
You may return your online order at any local participating store. Please bring the completed returns form and the original invoice. Note: Refunds are not issued in store. The item will be forwarded to our central team, and your refund will be processed within 14 working days of receipt at our head office.
Additional Notes
- Customs Declarations: For returns from outside the EU, mark parcels clearly as “Returned Goods.” We will not pay returned shipping customs fees or VAT; items with unpaid duties will be sent back to sender.
- Proof of Return: Always obtain proof of postage when returning items; returns without tracking or signature cannot be guaranteed.
- Communication: We will notify you via email once the return has been received and processed.